Error 801613c9 occurs when redeeming a prepaid code on Xbox 360 You get the following error message when you try to redeem a prepaid code on your Xbox 360 console: This may mean that the prepaid code that you’re trying to redeem has already been redeemed. A problem with your connection to Xbox Live may have prevented you from receiving confirmation when you initially redeemed the code. Solution Check your Xbox 360 console’s connectivity to Xbox Live and confirm that your prepaid code was successfully redeemed. Here's how: Step 1: Check your connectivity to Xbox Live On your controller, press the Guide button, go to Settings , and then select System Settings . Select Network Settings . Select Wired Network (or your wireless network name, if you’re prompted to do so). Select Test Xbox Live Connection . Step 2: Confirm that your prepaid code was successfully redeemed on your Xbox Live profile On your console, sign in to Xbox Live using th